Shipping policy

Shipping Policy
Last Updated: November 25, 2024

At SkoraGlow, we strive to provide you with a pleasant shopping experience, including fast and reliable shipping. Here is our detailed shipping policy:

1. Order Processing Time

Orders are typically processed and shipped within 4 to 7 business days after payment confirmation.
Please note that orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Costs

Shipping costs are calculated based on location and the total weight of the order. These costs will be displayed before completing your purchase.
Free Shipping: We offer free shipping to selected locations or on orders that meet a minimum value (details available on the payment page).

3. Order Tracking

Once your order is shipped, you will receive an email with tracking information.
You can check the delivery status directly on the carrier’s website.

4. Delivery Issues

For any delivery issues, such as:

Delays,
Damaged packages, or
Incorrect delivery,

please contact us as soon as possible at contact@skoraglow.com and provide the following information:

Order number,
Description of the issue, and
Photos of the package or damaged products, if applicable.

We will work closely with our carriers to resolve the issue as quickly as possible.

5. Incorrect or Undeliverable Address

Providing a correct and complete delivery address during the order process is your responsibility.
If an order is returned due to an incorrect or incomplete address, additional charges may apply for re-shipping.

6. Unclaimed Shipments

If a shipment is not claimed from the carrier within the specified timeframe, it will be returned to our warehouse. The cost of re-shipping will be borne by the customer.

7. Shipping Restrictions

Certain products may be subject to shipping restrictions due to local regulations or carrier requirements.
If your order includes a restricted product, we will inform you promptly.

8. Contact Us

For any questions regarding our shipping policy, please contact us at contact@skoraglow.com. Our team is happy to assist you and answer any inquiries.